Customer Service
If you have questions about your order, please contact our friendly Customer Service line at 267-888-6611 during our regular business hours. Business hours are Monday through Friday 9 am to 6 pm, CST, and Saturday 10 am to 4 pm CST. If a representative is not available to help you, your call will be returned the next business day.

Shipping & Delivery

Your order will generally ship the next business day after it was placed. For rush orders, please call Customer Service at 267-888-6611. All products are shipped from our warehouse in Russellville, KY. If there is a problem with your order, we will contact you to resolve the issue within 2 business days. We currently ship only to locations within the United States. Sales Tax may be applied to orders shipped to Tennessee.

Returns & Replacements
Most of our returns are because the bag was too big or too small. Please review the dimensions of your bags before placing your order to ensure you are getting the size bag you expect. Orders may be returned for refund or exchange within 30 days of receipt, but shipping and handling charges are non-refundable. Exchanges are allowed but: customers must pay shipping expenses both ways; we do not offer free shipping on exchanges unless the bag arrives damaged or we send the wrong bag.

If you wish to return an item please fill out our Return Request Form. We will then provide you with a Return Number, which you will need to include with the return to receive credit.

Payment, Pricing & Promotions
We accept Paypal, Mastercard, Visa, and Discover drawn off US banks. All orders are subject to credit card approval. Coupon codes are subject to expiration dates and can be withdrawn without notice; please call Customer Service if you have an issue with a coupon code. All prices are subject to change without notice, and all prices listed are in US Dollars.

Privacy & Security
Your privacy is important to us. To protect your privacy we have provided a Privacy Policy which is located here. This Privacy Policy explains our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page and at every point where personally identifiable information may be requested.

Terms & Conditions
By using this web site, you agree to the Terms and Conditions listed on our Terms of Use page.