When will my bag ship?  Most orders will ship out the next business day. Our warehouse ships out Monday through Friday, excluding holidays. If you have any questions about shipping, please call Customer Service at 267-888-6611.

The upcoming national holidays for 2012 are below; we do not ship on these days:

Jan 2 New Year's Day (observed)
Jan 16 Martin Luther King Day
Feb 20 Presidents' Day
May 28 Memorial Day
Jul 4 Independence Day

Can I see shipping charges before I place my order? Yes! Click on My Cart at the top of the page, then scroll down to the box that says Estimate Shipping and Tax, enter your zip code, and click “Get a Quote”.

Do you ship to PO Boxes? Yes, but only via the USPS (United States Postal Service). You will get a notice in your PO Box indicating that your package is being held for pickup. We cannot ship orders to PO Boxes using UPS (aka "Brown" or UPS Ground).

Do you offer free shipping? Yes! All regular orders over $50 qualify for free shipping (excludes wholesale orders). Just use coupon code FREE50 at the Shopping Cart screen. Only one coupon can be used per order. We also have a few other ways to get Free Shipping.

Where do I enter my coupon code? Click on My Cart at the top of the page, then scroll down to the box that says “Discount Codes”, enter your code, and click “Apply Coupon”

Do you have gift options? Our packing list does not display prices, so if you want to order an item for someone else, the recipient will not see the price paid. If you would like a gift message to display on the packing list, please call Customer Service at 267-888-6611 or send us an email immediately after you have placed your order and we'd be happy to include a gift message at no charge.

What are the dimensions of the bags? Each bag's dimensions are provided on its page. Scroll down to the ADDITIONAL INFORMATION section below the description.

What are your Customer Service and Return policies? Please visit our Customer Service page for answers to these questions.

What is the Employee Discount Program? We offer a 10% discount to employees who work at facilities that require clear bags for work. To get your employee discount code, email us or call Customer Service at 267-888-6611.

Do you offer wholesale pricing? Yes, we offer wholesale and bulk pricing to retail stores, corporations, schools, and other groups.  Click here for more information.

My bag arrived wrinkled/stiff, what should I do? To remove wrinkles from the vinyl, try gently warming the clear part with a hair dryer on a low setting.  Or, stuff the bag with a towel and place it in the dryer on a low setting for about 3 minutes.  Please use good judgment* and see note below regarding safety issues!  To keep your bag wrinkle-free when not in use, stuff the bag with a towel or other bulky item to help it keep its shape.

How should I care for my bag? The clear vinyl can be wiped with a damp cloth.  Any sticky marks or scuffs can be removed with “Goo Gone” or similar.  We don’t recommend washing bags.  To keep your bag wrinkle-free when not in use, stuff the bag with a towel or other bulky item to help it keep its shape.

* Please use good judgment… we can’t take responsibility for damage done to bags based on advice provided here!  Individual appliances will have different heat settings and bags may react differently to heat.  Children should be supervised by an adult.  When in doubt please call Customer Service at 267-888-6611 before undertaking any cleaning or de-wrinkling procedure.

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